Hi there.
I have one of these models which has an issue charging the battery. Usually it reports in Windows that it is plugged in and charging but the charge % doesn't increase. It will, after a while, then report plugged in not charging. Leaving the unit powered off but still plugged in makes no difference, the LED indicates it is charging. The AC Adapter is correctly identified as a 240W unit, battery health reports fine and this was also the case when running onboard diagnostics.
I have tried a replacement battery and used a second identical AC Adapter. The unit otherwise has no other issues and runs fine on the adapter, however, the battery level had been slowly dropping. It is now 6% because I forgot to turn on the adapter while I was in a hotel damnit. I have also updated to the latest BIOS and have tried several times the disconnect battery-hold power button method as well as uninstalling the battery driver.
I've measured voltages ok at the DC-In socket on the mainboard but there doesn't appear to be any voltage out at the battery connector. Online sellers are charging quite a lot for a replacement board so I would like to see if there's anything I can do to fix the fault.
Motherboard details; AW 17 R4, Compal LA-D751P with i7-7700HQ + GTX1070 w/ 8GB
I have one of these models which has an issue charging the battery. Usually it reports in Windows that it is plugged in and charging but the charge % doesn't increase. It will, after a while, then report plugged in not charging. Leaving the unit powered off but still plugged in makes no difference, the LED indicates it is charging. The AC Adapter is correctly identified as a 240W unit, battery health reports fine and this was also the case when running onboard diagnostics.
I have tried a replacement battery and used a second identical AC Adapter. The unit otherwise has no other issues and runs fine on the adapter, however, the battery level had been slowly dropping. It is now 6% because I forgot to turn on the adapter while I was in a hotel damnit. I have also updated to the latest BIOS and have tried several times the disconnect battery-hold power button method as well as uninstalling the battery driver.
I've measured voltages ok at the DC-In socket on the mainboard but there doesn't appear to be any voltage out at the battery connector. Online sellers are charging quite a lot for a replacement board so I would like to see if there's anything I can do to fix the fault.
Motherboard details; AW 17 R4, Compal LA-D751P with i7-7700HQ + GTX1070 w/ 8GB
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