Hello All
Im hoping you can help me. I bought an Asus x99 from ebuyer.co.uk to replace a failing motherboard. From the get go it would randomly hang. even if i left it running in the BIOS setup it would hang so i raised an RMA and sent it back to Ebuyer.co.uk however i did forget to install the CPU cover so they returned it to me without even checking it saying i voided there returns policy even thou it was sent back in the original anti static bag and packaging.
So im stuck with the motherboard. i decided to try and find the fault and found a single capacitor gets RED HOT even too hot to touch. i found this using a temp sensor
if i direct a fan onto this capacitor the system doesn't halt/hang and its useable. If i take away the FAN it will hang within minutes.
So i contacted ASUS and explained the situation with Ebuyer.co.uk and stated that the issue is not related to the CPU but this capacitor however they inform me that they no longer take RMAs directly and that i have to go through Ebuyer.co.uk and they are refusing so can you help?
The issue of the hanging seems to be with this overheating capacitor. Is it something i can source and replace and would fix the issue or is the over heating cap a symptom of something else?
Is there a test i can do on the cap?
Can i get a replacement? if so what do i order as the numbers dont mean much to me. I do work in IT and can use a soldering iron
The Marking on the Cap are
FP10K 71Cz 101 16
Thank You
Im hoping you can help me. I bought an Asus x99 from ebuyer.co.uk to replace a failing motherboard. From the get go it would randomly hang. even if i left it running in the BIOS setup it would hang so i raised an RMA and sent it back to Ebuyer.co.uk however i did forget to install the CPU cover so they returned it to me without even checking it saying i voided there returns policy even thou it was sent back in the original anti static bag and packaging.
So im stuck with the motherboard. i decided to try and find the fault and found a single capacitor gets RED HOT even too hot to touch. i found this using a temp sensor
if i direct a fan onto this capacitor the system doesn't halt/hang and its useable. If i take away the FAN it will hang within minutes.
So i contacted ASUS and explained the situation with Ebuyer.co.uk and stated that the issue is not related to the CPU but this capacitor however they inform me that they no longer take RMAs directly and that i have to go through Ebuyer.co.uk and they are refusing so can you help?
The issue of the hanging seems to be with this overheating capacitor. Is it something i can source and replace and would fix the issue or is the over heating cap a symptom of something else?
Is there a test i can do on the cap?
Can i get a replacement? if so what do i order as the numbers dont mean much to me. I do work in IT and can use a soldering iron
The Marking on the Cap are
FP10K 71Cz 101 16
Thank You
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