hp 15-b100sa - powers on then instantly off

[speedypro]

This Pavilion TouchSmart was brought in because of the battery was not charging. I was not tested when the customer brought it in by whoever booked that laptop in.

Battery ordered, laptop powers on then instantly goes off: power button light. Makes no difference if battery is in or out. We all know the customer would say "it was working when we took it into the shop"

Any place to test?

MB Number: DAOU56MB6EO REV: E

A Polish website seems to have the same issue.

[samanthban]

Re: hp 15-b100sa - powers on then instantly off

check core voltage for cpu

[polytek]

Re: hp 15-b100sa - powers on then instantly off

This Pavilion TouchSmart was brought in because of the battery was not charging. I was not tested when the customer brought it in by whoever booked that laptop in.

Battery ordered, laptop powers on then instantly goes off: power button light. Makes no difference if battery is in or out. We all know the customer would say "it was working when we took it into the shop"

Any place to test?

MB Number: DAOU56MB6EO REV: E

A Polish website seems to have the same issue.

maybe bios problem, if you can try to flash the bios,

[speedypro]

Re: hp 15-b100sa - powers on then instantly off

maybe bios problem, if you can try to flash the bios,

Just did but same issue. A bit lost now